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Media › Annette, The Virtual Hotel Agent Vs. the Average Chatbot & By John Smallwood, President Travel Outlook

Annette, The Virtual Hotel Agent Vs. the Average Chatbot & By John Smallwood, President Travel Outlook

Why Personalization, Not Just Words, Matter in Hospitality AI

New AI engine enables hotels to be discovered, understood, and booked by AI agents as travel planning shifts to AI&powered platforms

AI is boosting productivity, but that doesn't guarantee better working conditions for humans, writes Wharton's Cornelia Walther.

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