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Beyond Automation How AI Transforms Travel From Within & By Duane Overgaard
2025-04-22 17:53:05| Hotel Resource
What if the biggest breakthrough in travel wasnt a new destination, but a new way of operating entirely? While the world focuses on consumer&facing innovations, a quiet revolution is happening behind the scenes & one thats redefining how the entire travel ecosystem functions.
Category:
Hospitality
LATEST NEWS
The Promised Use of AI For 'Personalization' Is Being Oversold: True Personalization Requires A Person! & By Doug Kennedy
2025-04-22 17:52:45| Hotel Resource
Personalization is a term used loosely these days, especially in the hospitality industry, and perhaps a better phrase for how its actually being used so far might be 'contextualized marketing.' Huge investments are being driven by questionable 'survey results' showing that guests want AI&powered automation, often with few details on the survey population or methodology.
Category:
Hospitality
What 73% of Consumers Say About AI and the Customer Experience & By John Smallwood, President Travel Outlook
2025-04-22 17:40:09| Hotel Resource
Understanding the Complexities of Empathy and AI
Category:
Hospitality