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Can AI Fix Whats Wrong With Customer Service?
2025-07-16 14:52:37| Hotel Resource
Whartons Christian Terwiesch talks about the tension between human and AI&powered customer service and why theres a trade&off between cost and quality.
Category:
Hospitality
LATEST NEWS
Five Food & Beverage Trends Getting Diners Joyfully Back to Hotel Restaurants & By Guy Reinbold
2025-07-15 19:01:51| Hotel Resource
Mobile ordering and delivery apps are making it too convenient for people to order meals in vs. going out to eat; To bring diners back it takes the right concepts, menus, ingredients, portion sizes, local flavors, and more
Category:
Hospitality
Hotel Industry Update Booking Trends, Tips & Top Performing Offers & By Nicola Graham
2025-07-15 18:53:08| Hotel Resource
Summer travel season is in full swing, and its time to dial in your booking strategies. From the latest trends and spend to the most successful hotel offers, Cendyns experts dove into the industry data from May 2025 to reveal how travelers are planning their summer getaways.
Category:
Hospitality