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Phone Calls Are The Last Mile of Hotel Distribution - By Doug Kennedy
2026-02-26 15:48:36| Hotel Resource
In the accommodations industry, the last mile is often a direct inquiry phone call from someone who is searching online but who is confused by reviews, overwhelmed by the choices they see, or wants to ensure they are getting the best value.
Category:
Hospitality
LATEST NEWS
CRM Driven Personalization: Moving Beyond Automated Messages to Predictive Guest Experiences - By Lisa Jane Wheaton
2026-02-26 15:42:09| Hotel Resource
Why the hotel PMS is the engine behind modern personalization
Category:
Hospitality
Why Owner Pressure Is Forcing Hotel Management Companies to Rethink Their Sales Stack - By Mike Pavicich
2026-02-26 14:58:44| Hotel Resource
With every merger and acquisition comes a challenge that rarely makes headlines: technological sprawl. New properties bring their own legacy systems, customized processes, and patchwork tools for sales and catering, CRM, contracts, and analytics.
Category:
Hospitality