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When Technology Undermines Hospitality & By Mandy Murry
2025-09-17 14:52:57| Hotel Resource
In the summer of 2025, traveling on business, I checked into a U.S. boutique hotel that promised cutting&edge hospitality: a 100% automated operation. No front desk, no humans & just email confirmations, entry codes, text messages, and chatbots. What could possibly go wrong?
Category:
Hospitality
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Category:
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2025-09-17 14:14:46| Hotel Resource
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Category:
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